Privacy Policy

1. Introduction

ETALINO ONLINE TUTORIAL SERVICES ("ETALINO", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, process, store, disclose, and protect personal information when you access or use the ETALINO website, online learning platform, self-paced courses, certificates, digital learning materials, and related services (collectively, the "Services").

By using the Services, you acknowledge that you have read and understood this Privacy Policy and that your personal information may be processed as described below, subject to applicable law.

ETALINO processes personal information in accordance with applicable Philippine data privacy laws and regulations, including Republic Act No. 10173, also known as the Data Privacy Act of 2012, and applicable rules, regulations, and issuances of the National Privacy Commission ("NPC").

2. Who We Are

Business Name: ETALINO ONLINE TUTORIAL SERVICES
Owner: Joselito Jr Tuñacao
Address: Tugbungan, Zamboanga City, Zamboanga del Sur 7000, Philippines
Email: [email protected]

ETALINO ONLINE TUTORIAL SERVICES is an online education business providing self-paced online courses, digital learning materials, certificates, and related educational services.

Data Protection Officer / Privacy Contact:
Joselito Jr Tuñacao
Email: [email protected]

For privacy-related questions, requests, concerns, or complaints, you may contact us using the information above.

3. Information We Collect

Depending on how you interact with ETALINO, we may collect the following categories of personal information.

A. Information You Provide

You may provide personal information when you create an account, enroll in a course, make a purchase, request support, communicate with us, or otherwise use our Services.

This may include:

• Full name;
• Email address;
• Contact information;
• Account and login information;
• Enrollment information;
• Course progress and completion information;
• Certificate and certification information;
• Communications with ETALINO;
• Customer-support requests and inquiries;
• Information necessary to process or verify purchases; and
• Other information you voluntarily provide to us.

Payment information may be processed directly by third-party payment service providers. Depending on the payment method and provider, ETALINO may receive transaction-related information such as payment status, amount, transaction reference, and payment confirmation rather than complete payment-card information.

B. Information Collected Automatically

When you access or use our website or Services, certain technical and usage information may be collected automatically.

This may include:

• IP address;
• Browser type and version;
• Device type and information;
• Operating system;
• Pages or content accessed;
• Website interactions;
• Course or platform usage information;
• Date and time of access;
• Referring or exit pages; and
• Cookies and similar technologies.

The information actually collected depends on the features of our website and the technology and service providers we use.

Information collected through cookies and similar technologies is further described in our separate Cookie Policy.

C. Information Received From Service Providers

We may receive information from third-party service providers that support our Services, including:

• Payment processing and payment confirmation information;
• Website hosting and infrastructure information;
• Course, video, or digital-content delivery information;
• Analytics information;
• Email delivery and communication information; and
• Security and fraud-prevention information.

4. How We Use Personal Information

We may process personal information for legitimate and reasonably necessary purposes, including to:

• Create and manage customer accounts;
• Process course enrollments;
• Provide access to purchased courses and learning materials;
• Process, verify, and record payments;
• Track course progress and completion;
• Issue and maintain applicable certificates;
• Provide customer service and technical support;
• Respond to inquiries and requests;
• Communicate important account, course, purchase, or service information;
• Maintain and improve our website and Services;
• Understand how our Services are used;
• Detect, prevent, and address fraud, abuse, unauthorized activity, and security threats;
• Maintain appropriate business, accounting, and transaction records;
• Establish, exercise, or defend legal claims;
• Comply with applicable laws, regulations, lawful requests, and legal obligations; and
• Perform other purposes disclosed to you at or before the time your information is collected.

Where permitted by applicable law, we may also use your contact information to send marketing communications about ETALINO courses, promotions, products, or Services. You may opt out of marketing communications as described in Section 11.

ETALINO follows the principles of transparency, legitimate purpose, and proportionality when processing personal information.

5. Lawful Basis for Processing

Depending on the circumstances, ETALINO may process personal information on one or more lawful bases recognized under applicable law.

These may include:

• Performance of a contract – where processing is necessary to provide a course, account, purchase, certificate, or other Service requested by you;
• Consent – where you have provided consent and consent is required or appropriate for the processing;
• Compliance with a legal obligation – where processing is necessary to comply with applicable laws, regulations, tax requirements, accounting obligations, or lawful governmental requests;
• Legitimate interests – where processing is reasonably necessary for legitimate business, operational, security, fraud-prevention, or service-improvement purposes and is permitted under applicable law; and
• Other lawful bases permitted under applicable Philippine law.

Where processing is based on consent, you may withdraw your consent where applicable. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

6. Cookies and Similar Technologies

ETALINO may use cookies and similar technologies to support website functionality, maintain user sessions, remember preferences, improve website performance, and understand how the Services are used.

The types of cookies and similar technologies we use, their purposes, and any choices available to users are described in our separate Cookie Policy.

Where required by applicable law, ETALINO will provide appropriate choices regarding non-essential cookies and similar technologies.

Please review our Cookie Policy for additional information.

7. How We Share Personal Information

ETALINO does not sell customers' personal information for monetary consideration.

We may disclose or provide access to personal information where reasonably necessary to operate and provide our Services.

This may include sharing information with service providers that support ETALINO, such as providers of:

• Payment processing;
• Website hosting and infrastructure;
• Course, video, and digital-content delivery;
• Email and communication services;
• Analytics and website-performance services;
• Security and fraud-prevention services;
• Customer-support or technical services; and
• Other technology and business services necessary to operate ETALINO.

Where appropriate, these service providers may process personal information on our behalf and are expected to handle such information in accordance with applicable contractual, confidentiality, security, and privacy requirements.

We may also disclose personal information:

• When required or permitted by applicable law;
• In response to a valid court order, subpoena, governmental request, or other lawful process;
• To establish, exercise, or defend our legal rights;
• To protect ETALINO, our customers, users, or others from fraud, abuse, security threats, or unlawful activity; or
• In connection with a business transaction, restructuring, acquisition, merger, or transfer of business assets, subject to applicable law.

8. International Processing and Transfers

Some technology and service providers used by ETALINO may operate or maintain infrastructure outside the Philippines.

As a result, personal information may be transferred to, processed in, or stored in jurisdictions outside the Philippines.

Where personal information is transferred internationally, ETALINO will take reasonable and appropriate measures required by applicable law to protect personal information and maintain appropriate privacy and security safeguards.

9. Data Retention

ETALINO retains personal information only for as long as reasonably necessary for the purposes for which it was collected or processed, including purposes such as:

• Providing and maintaining the Services;
• Maintaining customer accounts and course records;
• Maintaining transaction and payment records;
• Issuing and verifying certificates;
• Meeting accounting, tax, legal, and regulatory requirements;
• Resolving disputes and addressing customer requests;
• Preventing fraud, abuse, and unauthorized activity;
• Establishing, exercising, or defending legal claims; and
• Enforcing applicable agreements and policies.

The specific retention period may vary depending on the type of information, the purpose for which it is processed, applicable legal requirements, and legitimate business needs.

When personal information is no longer reasonably required, ETALINO may securely delete, destroy, anonymize, or otherwise dispose of it in accordance with applicable law and appropriate security procedures.

10. Your Privacy Rights

Subject to applicable law and any lawful limitations or exceptions, you may have rights regarding your personal information, including the right to:

• Be informed about the processing of your personal information;
• Request access to personal information held or processed by ETALINO;
• Request correction or rectification of inaccurate, incomplete, or outdated information;
• Object to certain processing of your personal information;
• Request the erasure, blocking, or removal of personal information where applicable;
• Withdraw consent where processing is based on consent;
• Request data portability where applicable;
• Raise concerns regarding the processing or handling of your personal information; and
• Lodge a complaint with the National Privacy Commission where you believe your rights under applicable data privacy law have been violated.

The availability and scope of these rights may depend on the circumstances and may be subject to legal exceptions, contractual obligations, legitimate grounds for processing, and applicable record-retention requirements.

To submit a privacy request, contact:

Joselito Jr Tuñacao
Email: [email protected]

We may need to verify your identity or request additional information before completing certain privacy requests in order to protect your account and personal information.

11. Marketing Communications

Where permitted by applicable law, ETALINO may send information about courses, promotions, educational materials, or other Services.

You may opt out of marketing communications by:

• Using the unsubscribe option included in applicable marketing communications; or
• Contacting us at [email protected].

Opting out of marketing communications does not prevent ETALINO from sending necessary transactional, account, security, or service-related communications.

12. Data Security

ETALINO takes reasonable and appropriate administrative, organizational, physical, and technical measures designed to protect personal information against unauthorized access, collection, use, alteration, disclosure, loss, destruction, or other unlawful processing.

Depending on the circumstances, these measures may include:

• Access controls;
• User-account security measures;
• Restricted access to personal information;
• Secure hosting and infrastructure;
• Appropriate authentication and authorization controls;
• Security measures provided by trusted technology providers;
• Appropriate procedures for handling personal information; and
• Measures designed to detect and respond to security incidents.

However, no website, online platform, electronic transmission, or storage system can guarantee absolute security.

In the event of a personal data breach or security incident, ETALINO will take appropriate steps required by applicable law and its security procedures.

13. Children's Privacy

ETALINO does not knowingly collect personal information from children in circumstances where parental or guardian consent is legally required and has not been obtained.

If you believe that a child has provided personal information to ETALINO without appropriate authorization, please contact us at [email protected].

Upon receiving a valid concern, we will take reasonable steps to review the matter and, where appropriate and legally permitted, delete or otherwise appropriately handle the information.

14. Third-Party Websites and Services

The ETALINO website or Services may contain links to or integrate with third-party websites, platforms, payment services, or other services.

Third parties operate independently and may have their own terms, privacy policies, cookie policies, and data-processing practices.

ETALINO is not responsible for the privacy practices of third-party services that operate independently from ETALINO.

We encourage you to review the applicable privacy policies and terms of third-party services before providing personal information to them.

15. Course and Certificate Information

Information relating to your enrollment, course participation, progress, completion, and certificates may be maintained as part of ETALINO's educational and business records.

Such information may be used to:

• Provide course access;
• Track completion;
• Issue certificates;
• Verify certificates;
• Respond to support requests;
• Maintain accurate educational records; and
• Prevent fraud or unauthorized use of certificates and course records.

ETALINO will not publicly disclose personal information contained in educational or certificate records except where permitted by you, reasonably necessary to provide a requested Service, or otherwise permitted or required by applicable law.

16. Changes to This Privacy Policy

ETALINO may update this Privacy Policy from time to time to reflect changes in our Services, business practices, technologies, legal requirements, or privacy practices.

When we make changes, we will publish the revised Privacy Policy on this page and update the Last Updated date.

Where required by applicable law, we may provide additional notice regarding material changes.

We encourage you to review this Privacy Policy periodically to remain informed about how ETALINO handles personal information.

17. Contact Us

If you have questions, concerns, requests, or complaints relating to this Privacy Policy or ETALINO's processing of personal information, please contact:

ETALINO ONLINE TUTORIAL SERVICES
Owner: Joselito Jr Tuñacao
Tugbungan, Zamboanga City, Zamboanga del Sur 7000
Philippines

Data Protection Officer / Privacy Contact:
Joselito Jr Tuñacao
Email: [email protected]