Refund Policy

1. Overview

At ETALINO ONLINE TUTORIAL SERVICES ("ETALINO", "we", "our", or "us"), we aim to provide clear and reliable access to our self-paced online courses and digital learning materials.

This Refund Policy explains when customers may request a refund for purchases made through ETALINO.

2. Refund Eligibility

A customer may request a refund if:

• Payment was successfully charged but access to the purchased course was not provided;
• The customer was charged more than once for the same purchase;
• A technical or processing error resulted in an incorrect charge;
• ETALINO is unable to provide the purchased course or service; or
• A refund is otherwise required under applicable law.

Where possible, customers should contact us promptly after discovering an issue so that we can investigate and resolve it.

3. Change-of-Mind Requests

Because ETALINO provides digital educational content that may become accessible after successful payment, refunds for a simple change of mind may not be available once substantial access to the purchased course or digital materials has been provided.

However, customers may contact us if they believe there are exceptional circumstances. Requests will be reviewed individually and in accordance with applicable consumer rights.

4. Non-Refundable Circumstances

Subject to applicable law, a refund will generally not be provided solely because:

• A customer changes their mind after accessing the course;
• A customer does not complete the course;
• A customer does not use their course access;
• A customer expected a particular employment, income, business, or career outcome;
• A customer fails to meet course-completion requirements; or
• Course access is restricted due to misuse, fraud, unauthorized sharing, or a material violation of ETALINO's Terms and Conditions.

Nothing in this section limits rights or remedies that cannot legally be excluded.

5. How to Request a Refund

To request a refund, please contact:

Email: [email protected]

Please include:

• Your full name;
• Email address used for the purchase;
• Course purchased;
• Date of purchase;
• Payment or transaction reference, if available; and
• Reason for requesting the refund.

We may request additional information where reasonably necessary to verify the transaction and investigate the request.

6. Review of Refund Requests

ETALINO will review refund requests based on the circumstances of the transaction, course access status, reason for the request, and applicable legal requirements.

Submitting a refund request does not automatically guarantee that a refund will be approved.

We will communicate the outcome of the request using the contact information provided by the customer.

7. Approved Refunds

If a refund is approved, it will generally be returned through the original payment method where reasonably possible.

The time required for the refunded amount to appear may depend on the payment provider, bank, e-wallet provider, or other financial institution involved.

Any processing timeframe communicated by ETALINO does not include additional processing time controlled by third-party financial institutions.

8. Duplicate or Incorrect Charges

If you believe you have been charged twice or charged an incorrect amount, please contact us as soon as possible at [email protected].

We will review the relevant transaction and, where an incorrect or duplicate charge is confirmed, take appropriate steps to correct it.

9. Course Access Problems

If you have successfully paid but cannot access your purchased course, please contact us before submitting another payment.

We will attempt to resolve legitimate course-access issues. Where ETALINO cannot provide the purchased course after successful payment, the customer may be eligible for a refund.

10. Chargebacks and Payment Disputes

Customers are encouraged to contact ETALINO first regarding payment or course-access concerns so that we have an opportunity to investigate and resolve the issue.

Nothing in this section prevents a customer from exercising any rights available through their payment provider or under applicable law.

11. Changes to This Refund Policy

We may update this Refund Policy when our Services, payment arrangements, or applicable requirements change.

Any revised policy will be published on this page with an updated Last Updated date.

12. Contact Us

For refund or payment-related questions, contact:

ETALINO ONLINE TUTORIAL SERVICES
Tugbungan, Zamboanga City, Zamboanga del Sur 7000
Philippines

Email: [email protected]